Last Updated: September, 2026.
At Furniture Inn (furnitureinn.pk), we take immense pride in the craftsmanship and quality of our furniture. We want you to be completely satisfied with your purchase. However, due to the bulky nature of furniture and the delicate logistics involved, we have specific guidelines in place for returns, exchanges, and refunds.
Please read this policy carefully before placing your order.
We accept returns or exchanges only under the following circumstances:
Damaged or Defective Items: The product arrived with manufacturing defects or physical damage sustained during transit.
Incorrect Items: The product delivered does not match the specifications (e.g., wrong design, color, or dimensions) of the item you ordered.
Missing Parts: The product is missing essential components required for assembly or function.
Important: Because variations in wood grain, upholstery dye lots, and screen displays occur naturally, minor discrepancies in color or texture are not considered defects.
To maintain our quality standards, the following items are strictly non-returnable and non-refundable:
Custom or Made-to-Order Furniture: Any piece that has been customized, resized, or upholstered specifically for you.
Clearance or Sale Items: Products purchased during a promotional sale or from our clearance section.
“Change of Mind”: We do not accept returns, exchanges, or issue refunds if you simply change your mind or if the furniture does not fit in your space. Please measure your entryways, hallways, and intended spaces carefully before ordering.
If you receive a damaged, defective, or incorrect item, please follow these steps:
Inspect Upon Delivery: We highly recommend inspecting your furniture while the delivery team is still present. If you spot an issue, inform them immediately.
Contact Us Within 24 Hours: You must notify our Customer Support team within [24/48] hours of receiving the item. Claims made after this timeframe will not be accepted.
Provide Proof: Email or WhatsApp us with your Order Number and clear photographs/videos showing the defect, damage, or incorrect item, along with pictures of the packaging.
Contact Details for Claims:
Email: hello@furnitureinn.pk
WhatsApp/Phone: 03314449019
Once we receive your claim and photographic evidence, our quality assurance team will review the issue. If your claim is approved, we will offer one of the following resolutions at our discretion:
Repair: We will send a professional technician to your location to repair the defect.
Replacement: If the item cannot be repaired, we will replace the defective part or the entire product at no additional shipping cost to you.
Refund: In rare cases where a repair or replacement is not possible, we will issue a refund.
If a refund is authorized by our team:
Payment Method: Refunds will be processed back to the original method of payment or via Direct Bank Transfer (for Cash on Delivery orders).
Processing Time: Please allow [7 to 14] business days for the refund to reflect in your account after it has been processed from our end.
Advance Payments: For canceled made-to-order items (if canceled before production begins), your advance payment will be refunded. If production has already started, the advance payment is non-refundable.
In the event that an item needs to be sent back to our facility for exchange or inspection:
Our logistics team will arrange for the pickup of the item.
The item must be returned in its original condition, unassembled (if applicable), and in its original packaging where possible.
